Uber says Instant Pay for drivers is fixed


Uber said a technical issue that prevented it from paying its drivers instantly has been resolved, although some drivers say its aftereffects persist.

Last week and throughout the weekend, Uber drivers complained that they couldn’t take advantage of Uber’s Instant Pay feature, which allows drivers to cash out their earnings immediately.

“The issue was resolved on Sunday, when drivers were able to use the feature again,” an Uber spokesperson said on Monday. “We sincerely regret any inconvenience this may have caused our valued driver partners and will continue to work to improve their Uber experience every day.” He said the problem was affecting American drivers.

Drivers who contacted this post and complained on social media said the issue was very important to them.

“I greatly appreciate your reporting on this issue, but more attention needs to be paid to it!” Jacksonville, Fla.-Based @ TheUberSensei1 tweeted to this post over the weekend. “It’s not just a technical problem, the lives of real people are greatly affected when this kind of thing happens!”

Some Uber drivers responded to Uber Sensei – which the website says to be Aarron Canino, an Uber driver since 2015 – and said that because they couldn’t access their earnings immediately, they were stranded in various places and unable to pay for gasoline to return home. . Others said they had not paid their rent or their bills.

“I paid off my student loans ($ 800) on Thursday, thinking I would be doing Uber all weekend for groceries and gasoline until my paycheck next Friday,” tweeted Courtenay Woodhead of the New Orleans, which is called @ ReilleysMom32. “I only have water at this point because I cannot access my instant pay. “

In an interview with that publication on Monday, Woodhead said she was still unable to access her weekend earnings. When she tried to cash out on Sunday, she was told her account had been compromised and was asked to change her password. His account was then put on hold for 48 hours which expires on Tuesday. Unable to access about $ 380 in earnings, she had to borrow $ 50 from a colleague – her regular job is in sales – to pay her rent.

“I know people say ‘you should budget better’ but not everyone is in the same situation,” she said. “I am in sales, the commission is varied.

Another driver who contacted this post, Lowetta Carroll, said the Instant Pay issue has been going on for some time.

“We accept travel, we do cashout using instant payment, and we get an error message,” she said in an email. “For days and weeks we don’t get paid. Travel is lacking, prices are lacking, we are fighting and we are fighting for what we have won.

Carroll complained that “there is no longer functional driver support in place,” and attributed the problems to the Green Dot Bank, which operates the Pasadena-based GoBank, which issues a debit card for them. drivers.

Uber said the Instant Pay issue affected drivers for a week. The company said Green Dot handles assistance for drivers who use GoBank’s Uber Visa debit card, but Uber itself handles driver assistance related to other instant payment and revenue issues.

Green Dot has not yet returned a request for comment.

Uber introduced the Instant Pay feature to San Francisco in 2016. The company pays its drivers every Tuesday, but the feature allows them to cash in their earnings instantly. Their Uber accounts are linked to GoBank and other debit cards where they can choose to send their payment instantly, up to five times a day, Uber says on its website.

The San Francisco-based rideshare startup’s latest valuation is $ 72 billion, after Toyota announced last month that it would invest $ 500 million in Uber as part of a bid to bolster its efforts in autonomous vehicles.

Editor-in-chief Jason Green contributed to this report.

Leave A Reply

Your email address will not be published.